SHIPPING / RETURN POLICY

As a custom company, all products are made-to-order at the point of purchase. We will start processing the request for your video within 24 hours of your order. We do not process new orders over the weekend. For complete processing of video request and shipping, we ask that all customers:

  • Please place video request at least 45 days in advance. If the video is required sooner, please call before placing order.

  • We allot 14 days for you to collect all your videos and photos for the project. The remaining time is used to create your custom project.

Custom videos are non-refundable. Unless the item arrives damaged and cannot be repaired when it is received.

If this is determined please call our office: 904-990-FILM (3456)

Any item that has been modified or altered by the customer after receiving it from Military Moments Captured, LLC cannot be returned and will not be refunded.